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A fast-growing regional airline servicing domestic and short-haul international routes. Their operations spanned booking systems, baggage handling, flight operations, and customer service.
Passenger experience was affected by: - High call-centre volumes with repetitive queries - Delayed flight status notifications - Fragmented operational data across isolated platforms - Slow baggage inquiry resolution The airline required a scalable digital layer to streamline customer experience.
Leapcodes introduced an intelligent, automated passenger support ecosystem: - Deployed an AI-powered travel assistant for ticket, baggage, and flight queries - Automated flight delay and gate-change notifications - Built a centralized real-time data platform integrating booking, ops, and baggage data - Designed analytics dashboards for crew and operations planning
