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A mid-sized financial institution operating across multiple regions, offering retail banking, SME financing, and digital banking products. The organisation managed a legacy core banking system complemented by multiple satellite applications for KYC, loan management, CRM, and compliance. With growing customer demand for seamless digital experience, system stability and scalability became mission-critical.
Years of incremental growth had created fragmented workflows and architectural debt. Key challenges included: - Legacy systems with limited scalability and slow processing - Manual KYC and loan workflows, causing customer onboarding delays - Data distributed across unconnected systems, making reporting time-consuming - Downtime impacting branch operations and customer trust The institution needed a modern foundation that improved efficiency, lowered risk, and accelerated digital adoption.
Leapcodes delivered a strategic modernization roadmap that transformed the bank’s technology landscape: - Migrated the core banking and critical workloads to a secured cloud environment - Implemented API-led integration across mobile, CRM, and loan systems - Automated KYC, risk scoring, and loan workflows using AI/ML pipelines - Built a unified data warehouse for real-time financial and compliance reporting - Strengthened governance with role-based access, monitoring, and automated failovers
